Empower Fitness – Terms & Conditions
By purchasing a membership, training package or individual sessions with Empower Fitness, I confirm that I have read, understood and agree to the following Terms & Conditions.
1. Payment
Empower Fitness operates on a pre-payment basis. All sessions and memberships must be paid directly to Empower Fitness in advance.
Bookings may not be confirmed until payment has been received.
Once the most appropriate training package or membership has been agreed, payment must be made before sessions are undertaken. Failure to make payment may result in sessions being cancelled or forfeited.
2. Memberships and Cancellation
All memberships are rolling memberships and will automatically renew at the end of each payment period unless cancelled in accordance with these Terms & Conditions.
If I wish to cancel my membership, I must provide 30 days’ written notice by email to info@empower-fitness.co.uk.
Notice will be effective from the date the written cancellation request is received by Empower Fitness. Any payments falling due during the 30-day notice period remain payable.
Memberships cannot be cancelled retrospectively.
3. Pausing Memberships
Memberships may be paused by prior agreement with Empower Fitness.
Where I expect to be absent from training for 14 days or less, I may use my available session credits at any rate during the membership period, subject to session availability, in order to use the sessions included within my membership.
Where I expect to be absent for 15 days or more, I should request that my membership is paused to avoid losing unused session credits.
Any pause must be agreed with Empower Fitness in advance and may be subject to applicable terms or administrative charges.
4. Session Credits and Expiry
All prepaid block packages have a defined completion period. Unless otherwise agreed in advance by the manager or director, all sessions must be used within 6 months of the date of the first session.
Where an extension is agreed at the discretion of the manager or director, the maximum extension period is 28 days.
For recurring memberships, session credits are intended to be used within the relevant membership period. Unless otherwise stated for a specific membership, unused credits do not carry forward indefinitely.
5. Cancelling or Rearranging Sessions
I must use the Empower Fitness online booking app to cancel or change pre-booked sessions wherever possible.
If I need to cancel or rearrange a session, I must provide at least 3 hours’ notice.
Cancellations or missed sessions with less than 3 hours’ notice will be charged in full or the relevant membership/session credit will be deducted, unless an exception is agreed at the discretion of the manager or director.
6. Session Duration and Late Arrival
Small Group Training sessions will last 45 minutes, unless otherwise stated, and will start and finish at the scheduled times.
If I arrive late, the session will still finish at the scheduled time. The Trainer will therefore not be able to provide the full 45-minute session.
7. Training Results
The results of any training programme depend on my individual effort, consistency, nutrition, lifestyle and co-operation both during and outside of training sessions.
Empower Fitness does not guarantee any particular result or outcome.
8. Photography and Video
I consent to Empower Fitness using photographs and/or video recordings of me taken by Empower Fitness, or by persons or organisations authorised on behalf of Empower Fitness, for the purposes of internally fulfilling and externally promoting its services.
I may withdraw my consent at any time by emailing info@empower-fitness.co.uk.
Withdrawal of consent will apply to future use of photographs or recordings. Empower Fitness will not be required to recall or remove material that has already been printed, published or distributed before consent was withdrawn.
9. Health, Exercise and Injury
I understand that there are inherent risks associated with participating in physical exercise, particularly strenuous exercise.
If I sustain or claim to sustain an injury while participating in a training programme, I understand that Empower Fitness and its Trainers cannot accept responsibility for injuries arising from participation where reasonable care has been taken and the injury is not caused by negligence.
I confirm that the information I provide in the Physical Activity Readiness Questionnaire (PAR-Q) and any other health screening information is true and complete to the best of my knowledge.
I understand that it is my responsibility to inform my Trainer and Empower Fitness of any changes to my health, medical circumstances, medication or ability to exercise, both before and throughout my participation in training.
10. Ill Health or Injury of Empower Fitness
In the unlikely event that Empower Fitness is unable to continue providing my training due to the injury or ill health of the Trainer or the business, Empower Fitness will provide a refund for any unused sessions that have already been paid for.
Any refund will be calculated based on the remaining unused sessions and may be subject to reasonable deductions for sessions already provided.
Proof of purchase may be required before a refund is processed.
11. Changes to Terms & Conditions
Empower Fitness reserves the right to make reasonable changes to these Terms & Conditions from time to time.
Where changes materially affect an existing membership or training package, reasonable notice will be provided.
12. Agreement
By purchasing a membership, training package or session with Empower Fitness, I confirm that I have read, understood and agree to these Terms & Conditions.