Empower Fitness is a trading name of Itchen2Train Ltd. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website or sign-up to our products and services.
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
Empower Fitness collects the following data:
Personal identification information (Name, email address, phone number, etc.)
Financial information for the purpose of payment, either one-off or recurring payments. This can include debit or credit card, or bank account information via bank Direct Debit.
Personal health information relating to exercise readiness and client safety as collected via our ParQ form.
Personal health data relating to health goals or boundaries including weight, height, body measurements and mental health.
Personal information relating to exercise and other notes relevant for undertaking an exercise program safely.
Images of you via photography and video.
How do we collect your data?
You directly provide Empower Fitness with most of the data we collect. We collect data and process data when you:
Register online, on our CRM (Customer Relationship Management) systems or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards, social media, CRM systems or via email, SMS or other online messaging services.
Use or view our website via your browser’s cookies.
Verbal communications with Staff that are consented to be documented via our CRM systems.
Photography and video during booked exercise sessions.
Empower Fitness may also receive your data indirectly from the following sources:
Social media engagement.
Website engagement
How will we use your data?
Empower Fitness collects your data so that we can:
Process your orders, bookings and manage your account.
Email you with special offers on other products and services we think you might like.
Exercise and nutrition programming or suggestions.
Management of, or decisions relating to, readiness and ability to undertake exercise programs.
Advertising and marketing of our products and services on our Social Media Forums and our website using images and videos.
If you agree, Empower Fitness will share your data with our partner companies so that they may offer you their products and services.
PTMinder CRM system (up until April 2023)
Clubright CRM system
QN Nutrition
When Empower Fitness processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Empower Fitness securely stores your data with:
Clubright CRM
Google workspace
All data stored with these companies is hosted in compliance with legal requirements. Please refer to the Privacy and Data Protection policies of these companies directly via their websites.
Empower Fitness will keep your personal, financial and health data during the period you are an active client.
Empower fitness will remove all financial data upon cessation of membership as an inactive client. Empower fitness will store your personal and health data for up to 6 years once you are an inactive client.
Once this time period has expired, we will delete your data by either automatic data removal via our CRM systems or manual removal.
Marketing
Empower Fitness would like to send you information about products and services of ours that we think you might like..
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Empower Fitness from contacting you for marketing purposes or giving your data to other members of the Empower Fitness Group.
If you no longer wish to be contacted for marketing purposes, please click here.
What are your data protection rights?
Empower Fitness would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Empower Fitness for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Empower Fitness correct any information you believe is inaccurate. You also have the right to request Empower Fitness to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Empower Fitness erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Empower Fitness restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Empower Fitness’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Empower Fitness transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact Louise Edwards via
Letter:
Unit 50
Basepoint Business Centre
Premier Way
Romsey
SO51 9AQ
Email: info@empower-fitness.co.uk
Telephone: 07398 693 234
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit all aboutcookies.org.
How do we use cookies?
Empower Fitness uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
Understanding who uses our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Empower Fitness uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Empower Fitness uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Empower Fitness sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Empower Fitness website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Empower Fitness keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 09 March 2023.